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Connecting rough sleepers to local services

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Welcome to StreetLink London

StreetLink London exists to help end rough sleeping in the capital by enabling members of the public to connect people sleeping rough with the local services that can support them.

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How does it work?

If you are concerned about someone over the age of 18 that you have seen sleeping rough in London, you can use this website to send an alert to StreetLink. The details you provide will be reviewed by the StreetLink team who will look at the information you provide and make a judgement as to whether the alert is suitable to be sent to the local street outreach for the area in which you have seen the person, to help them find the individual and connect them to support.

It is important to note that if you think the person you are concerned about is under 18 please do not contact StreetLink but instead call the police.

During the current cold weather, Severe Weather Emergency Protocol (SWEP) has been activated across London. This means extra emergency provisions have been been opened by local authorities to make sure they are getting people off the streets and into somewhere warm. The reality of sleeping outside is dangerous whenever it occurs, but it is especially true during the winter, when extreme temperatures can kill. When the weather is forecast to drop below zero degrees, SWEP is activated to ensure vulnerable people are protected and provided for.

We ask you to provide the following information:
1) An exact location of where this person is rough sleeping.You can do this by using a map to pinpoint the exact location and by providing a detailed written description of the location.
2) The time that you saw the person sleeping rough at the location.
3) Any additional information that will help the local team find the individual sleeping rough (gender, approximate age, what the person looks like, what they are wearing).

Following the alert being sent to the local street outreach team, you will receive details of the outreach team's typical response, and will receive and an update on what has happened as a result of your alert within 14 days if you have requested it.
At StreetLink we pass on the information you provide in your alert to outreach teams who operate overnight to try and find and assess people who are rough sleeping. As you can imagine, during this time of dangerously cold weather we have seen a dramatic increase in the amount of alerts we have received and many are for the same location, particularly where the location is quite exposed or in an area such as outside a tube station. Although outreach teams across London are likely to be very busy during this time they will respond to your alert as soon as they can, and anyone found to be without shelter will be offered somewhere warm and dry to stay.

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If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.